AI Receptionist for Garages & MOT Centres
You can't answer the phone with your hands in an engine bay. AI Answerphone picks up for you, takes the car's make and model, what the customer needs and when, and sends you the enquiry the moment the call ends. MOT requests, repair questions and tyre sizes all arrive written down.
From £47/month · Keep your existing number · No set-up fee · No contract
Our own number is answered by AI Answerphone: call it to hear what your callers would.
Example notification
- Caller
- Priya Shah
- Number
- 07700 900321
- Department
- MOT Bookings
"2017 Ford Focus. MOT runs out 14th next month. Would like a Tuesday or Wednesday morning. Test, not a retest."
View full transcript →What your callers ring about
The calls you can't take while you're busy, and how AI Answerphone deals with each one.
MOT requests
Make and model, when the current MOT runs out, and whether it's a test or a retest, so you can slot it in.
Repairs and servicing
What's wrong or what service is due, the vehicle details and when they need it back.
Tyres
The tyre size from the sidewall, how many, and whether they want it fitted at the garage or mobile.
Remaps and DPF
Make, model, year and engine, what they're after, and any warning lights or limp mode.
The questions it asks your callers
When you sign up, you can start from a ready-made template for your trade. These are the departments and questions each one sets up. You can change, add or remove any of them in your portal.
MOT & Service Garage template
MOT Bookings
- What make and model is the car?
- When does your current MOT expire?
- Is this a test or a retest?
Service & Repairs
- What's the issue or service you need?
- What make and model is the car?
- When would you like to bring it in?
Tyre Fitters template
Tyre Sales & Fitting
- What tyre size do you need? (e.g. 205/55 R16)
- How many tyres?
- Mobile fit or at the garage?
Roadside Puncture
- Is this an emergency right now?
- Can you briefly describe what's happening?
- What's your postcode so we can check availability?
Remapping / ECU Tuning template
Remap Enquiries
- What make, model and year is the vehicle?
- What engine size is it?
- What are you hoping to achieve — economy, power, or both?
DPF / EGR Solutions
- What warning lights are showing?
- Is the car in limp mode?
- What's the vehicle make and model?
On every call it also asks why they're calling, takes their name and confirms their number. Each department's enquiries go to that department's contacts.
How it handles the awkward calls
"How much will it cost?"
The MOT & Service Garage template tells the AI never to quote a fixed repair price over the phone, because repairs need the car on a ramp. If you give it your MOT fee or guide service prices, it can quote those.
Tyre quotes need the size
The tyre template asks for the size printed on the sidewall, such as 205/55 R16, before anything else, so you can price the tyre when you call back.
Remap gains
The remapping template tells the AI to give only general ranges and say a specialist will confirm once the ECU has been read. It always takes the make, model, year and engine.
Breakdowns and punctures
Roadside callers are asked whether it's an emergency and where they are. That's noted in your alert so it stands out from routine bookings.
Which divert suits you
We suggest diverting when you don't answer, so the front desk still takes calls when someone's free. You can also add an out-of-hours greeting for evenings and Saturdays. See the BT landline and VoIP guides for workshop phone lines.
What it doesn't do
It doesn't put bookings in your diary or garage management system, check parts availability, or transfer calls to the workshop. It takes the booking request and vehicle details for you to confirm.
Plans for garages
Every plan answers calls 24/7 and includes a monthly allowance of call minutes. Pick one on the number of calls you expect, not the time of day they come in.
Starter
Perfect for sole traders and small businesses
£47/month
350 call minutes included
- AI answers every call 24/7
- 1 department
- 2 voice choices (1 male, 1 female)
- Professional greeting
Growth
For growing businesses with multiple departments
£77/month
750 call minutes included
- Everything in Starter, plus:
- Up to 3 departments with auto-detection
- 6 voice choices (3 male, 3 female)
- Per-department data collection
Pro
Maximum flexibility for larger businesses
£97/month
1,250 call minutes included
- Everything in Growth, plus:
- Up to 10 departments
- All 8 voice choices
- 10 email notification contacts
No set-up fee, no contract, cancel any time. Compare every plan feature or see how the cost compares with a staffed answering service.
Questions from garages
Other industries
The same service, set up for a different kind of business.
Keep the workshop running and the phone answered
Every MOT request, repair question and tyre enquiry written down and sent to you, even when nobody can get to the phone.
Our own line is answered by AI Answerphone, so calling it is the quickest demo. Prefer to talk it through? Get in touch.