AI Receptionist for Solicitors & Accountants
A new client who reaches voicemail often rings the next firm. AI Answerphone answers every call professionally, finds out what kind of matter or service it is, takes the caller's details and sends the enquiry to the right person. It never gives legal, tax or financial advice.
From £47/month · Keep your existing number · No set-up fee · No contract
Our own number is answered by AI Answerphone: call it to hear what your callers would.
Example notification
- Caller
- James Whitfield
- Number
- 07700 900890
- Department
- Conveyancing
"Buying a house around £320,000 in Colchester, selling a flat too. Chain of three. Would like a conveyancing quote."
View full transcript →What your callers ring about
The calls you can't take while you're busy, and how AI Answerphone deals with each one.
New client enquiries
The type of matter or service and the basics your team needs to call back and quote.
Existing clients
The name on the account and what the query is about, sent to the person handling it.
The right department
Conveyancing, family, wills, or accounts and tax, detected from what the caller says.
After-hours calls
People often ring about personal matters in the evening. Those calls are answered too.
The questions it asks your callers
When you sign up, you can start from a ready-made template for your trade. These are the departments and questions each one sets up. You can change, add or remove any of them in your portal.
Solicitors template
Conveyancing
- Are you buying, selling, or both?
- What's the property value and address?
- Is there a chain?
Wills & Probate
- What do you need help with?
- Is this for yourself or on behalf of someone?
Family Law
- What area of family law does this relate to?
- Are you looking for advice or formal representation?
Other Matters
- Can you briefly describe the matter?
- Is this urgent?
Accountant template
New Client Enquiries
- Are you a sole trader, limited company or partnership?
- What services do you need?
- Who currently does your accounts?
Existing Clients
- What's the name on the account?
- What's your query regarding?
Mortgage Broker template
New Enquiries
- Is this for a purchase, remortgage, or buy-to-let?
- Do you have a property in mind?
- Are you employed or self-employed?
Existing Customers
- Do you have an order or reference number?
- What's this regarding?
On every call it also asks why they're calling, takes their name and confirms their number. Each department's enquiries go to that department's contacts.
How it handles the awkward calls
No advice on the phone
The solicitor template tells the AI never to give legal advice. The accountant template rules out specific tax advice, and the mortgage broker template rules out quoting rates. Callers are told a qualified person will call them back.
Confidentiality
The AI asks for the type of matter and contact details, not the confidential detail of a case. You choose the questions, so you control exactly what is asked.
Urgent matters
Callers can be asked whether their matter is urgent, and the answer is in your alert, so a court date or a completion deadline stands out.
Existing clients
Existing clients are asked for the name on the account or a reference, so the message reaches the person already handling their matter.
Which divert suits you
We suggest diverting when reception doesn't answer and outside office hours, with an out-of-hours greeting. On Growth and Pro, each practice area can have its own contacts.
What it doesn't do
It doesn't give advice, run conflict checks, book consultations into your diary, connect to case management software or transfer calls. It takes the enquiry so a qualified person can respond.
Plans for solicitors & professional services
Every plan answers calls 24/7 and includes a monthly allowance of call minutes. Pick one on the number of calls you expect, not the time of day they come in.
Starter
Perfect for sole traders and small businesses
£47/month
350 call minutes included
- AI answers every call 24/7
- 1 department
- 2 voice choices (1 male, 1 female)
- Professional greeting
Growth
For growing businesses with multiple departments
£77/month
750 call minutes included
- Everything in Starter, plus:
- Up to 3 departments with auto-detection
- 6 voice choices (3 male, 3 female)
- Per-department data collection
Pro
Maximum flexibility for larger businesses
£97/month
1,250 call minutes included
- Everything in Growth, plus:
- Up to 10 departments
- All 8 voice choices
- 10 email notification contacts
No set-up fee, no contract, cancel any time. Compare every plan feature or see how the cost compares with a staffed answering service.
Questions from solicitors & professional services
Other industries
The same service, set up for a different kind of business.
Every new client enquiry answered
Taken professionally, sorted by matter type and sent to the right person, without anyone giving advice over the phone.
Our own line is answered by AI Answerphone, so calling it is the quickest demo. Prefer to talk it through? Get in touch.