Features

Everything You Need to Never Miss a Call

Powerful AI features designed to answer calls, capture leads, and handle enquiries automatically.

Smart Call Answering

Automatically answers inbound calls with natural, human-sounding voice. Plays realistic ring tones, time-aware greetings, and handles multiple calls simultaneously.

  • Automatically answers inbound calls
  • Natural, human-sounding voice
  • Realistic ring tones
  • Time-aware greetings
  • Handles multiple calls simultaneously
  • No call queues or busy tones

Intelligent Conversation Handling

Understands natural speech and automatically detects caller intent. Adapts questions based on the caller's needs.

  • Understands natural speech
  • Automatically detects caller intent
  • Handles general enquiries
  • Manages callback requests
  • Routes to specific departments
  • Adapts questions dynamically

Automatic Lead & Enquiry Capture

Collects caller information automatically: name, phone number, location, enquiry details, preferred callback time, and department requests.

  • Caller name
  • Contact phone number (auto-captured)
  • Location or postcode
  • Reason for calling
  • Preferred callback time
  • Department or person requested

Callback Management

Recognises callback requests automatically, collects reason and preferred time, confirms contact details, and ends calls professionally.

  • Recognises callback requests automatically
  • Collects reason for callback
  • Asks for best time to return call
  • Confirms contact details
  • Ends calls professionally

Instant Call Transcripts

Full call transcript generated automatically with speaker labels and timestamps. Instantly emailed to your team.

  • Full call transcript generated automatically
  • Includes speaker labels and timestamps
  • Instantly emailed to your team
  • Easy to forward, store, or attach to CRM

WhatsApp Notifications

Instant WhatsApp alerts for new calls or leads. Notify business owners, sales teams, support teams, or specific departments.

  • Instant WhatsApp alerts
  • Notify multiple team members
  • Includes key call details
  • Fast follow-up capability

Spam & Sales Call Protection

Automatically identifies and filters out unwanted sales calls, cold callers, marketing agencies, and politely declines without interrupting your team.

  • Automatically identifies spam calls
  • Filters cold callers
  • Blocks marketing agencies
  • Politely declines without interruption

Always On — 24/7 Availability

Answers calls outside business hours, works weekends & holidays, and captures leads while your business is closed.

  • Answers calls outside business hours
  • Works weekends & holidays
  • Captures leads while closed
  • Increases enquiry capture

Flexible & Customisable

Supports multiple departments, works with multiple phone numbers, routes calls based on intent, and includes custom scripts and greetings.

  • Supports multiple departments
  • Works with multiple phone numbers
  • Routes calls based on intent
  • Custom scripts and greetings
  • Region-aware speech

Why Businesses Choose AI Call Answering

Never miss a call
Faster response times
Lower staffing costs
Consistent caller experience
More captured leads