Cookie Policy

Last Updated: December 17, 2025

This Cookie Policy explains how AIAnswerPhone ("we", "our", or "us") uses cookies and similar tracking technologies on our website and service. This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow a website to recognise your device and store some information about your preferences or past actions. They help us provide you with a better experience when you browse our website and use our service.

2. How We Use Cookies

We use cookies for the following purposes:

  • Essential Functionality: To enable core website features and ensure the site works properly
  • Authentication: To keep you logged in and maintain your session
  • Preferences: To remember your settings and preferences
  • Analytics: To understand how visitors use our website
  • Security: To protect against fraud and maintain security

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as they are necessary for the service to work.

Examples:

  • Session cookies that keep you logged in
  • Security cookies that prevent fraud
  • Load balancing cookies

3.2 Functional Cookies

These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, personalised features.

Examples:

  • Language preferences
  • User interface customisation
  • Remembering your login status

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and service.

Examples:

  • Page views and navigation patterns
  • Time spent on pages
  • Error messages and performance issues

Note: We use analytics cookies in compliance with UK GDPR. You can opt out of these cookies.

3.4 Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements. We may use these cookies to show you relevant content and measure the effectiveness of our marketing campaigns.

Note: Marketing cookies require your consent. You can opt out at any time.

4. Cookies We Use

The following table details the specific cookies we use:

Cookie Name Purpose Type Duration
PHPSESSID Maintains your login session Strictly Necessary Session
user_preferences Stores your UI preferences Functional 1 year
cookie_consent Remembers your cookie preferences Functional 1 year
_ga, _gid Google Analytics (if enabled) Analytics 2 years / 24 hours

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:

5.1 Stripe

We use Stripe for payment processing. Stripe may set cookies to ensure secure payment transactions. For more information, see Stripe's Privacy Policy.

5.2 Google Analytics

We may use Google Analytics to understand website usage. Google Analytics uses cookies to collect information about how visitors use our site. For more information, see Google's Privacy Policy.

6. Managing Your Cookie Preferences

You have the right to control cookies. Most web browsers allow you to control cookies through their settings. However, limiting cookies may impact your experience on our website.

6.1 Browser Settings

You can manage cookies through your browser settings:

  • Chrome: Settings → Privacy and Security → Cookies
  • Firefox: Options → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Edge: Settings → Privacy, Search, and Services → Cookies

6.2 Cookie Consent

When you first visit our website, you will see a cookie consent banner. You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customise your preferences

You can change your preferences at any time by accessing the cookie settings in your account or browser.

6.3 Opt-Out Links

For third-party cookies, you can opt out directly:

7. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. We do not currently respond to DNT browser signals.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date and, where appropriate, through other communication channels.

9. More Information

For more information about cookies and how they work, you can visit:

10. Contact Us

If you have questions about our use of cookies, please contact us: