AI Receptionist FAQs · Your Questions Answered
Everything You Need to Know Before You Get Started
Straight answers about our AI virtual receptionist — from setup time and pricing to data security, GDPR, integrations and how natural it actually sounds. Browse the FAQs or jump straight to pricing.
FAQ
AI Answering Service FAQs
Everything you need to know about setting up your UK AI virtual assistant for phones.
It uses natural British voices and talks in normal conversation: callers say what they need in their own words, and it replies, asks one question at a time and can be interrupted. You choose the voice and tone, and you can ring your own number to hear exactly what callers hear.
Yes. In your portal you write the greeting, an out-of-hours greeting and the closing message, add instructions and common answers, choose the voice and tone, and set up departments with their own questions. You can also draft your business description from your website in one click.
Your minutes reset on the 1st of each month. We email you when you've used 90% of them, with the option to upgrade. If usage reaches 110% of your allowance, call answering pauses until the 1st: callers hear a short message asking them to try again later, and their numbers still appear in your call log. Upgrading restarts it straight away. There are no per-minute overage charges.
Yes, cancel anytime with no penalties. We don't believe in locking you into contracts. If you're not seeing value, you can cancel with one click. We'll even help you export your call data.
Yes. We're registered with the ICO and handle data under UK GDPR. Call data travels over encrypted connections and is stored on servers in the EU (Amsterdam). To answer and deliver calls we use a few processors under data processing terms: Google for the AI voice, Brevo for email, Twilio for SMS and WhatsApp, and Stripe for payments. We never sell your data. Our privacy policy has the details.
Usually within 24 hours, and often the same day. Sign up, follow the setup guide to tell the AI about your business, then divert your calls. If you get stuck, email us and we'll help.
It only answers from the information you've given it and never guesses. For anything outside that, it politely takes a message, tells the caller someone will get back to them, and notifies you straight away. It can also ask how urgent the matter is, so urgent enquiries stand out in your notification. It doesn't transfer calls.
There are no built-in calendar or CRM integrations at the moment. Every call reaches you by email, WhatsApp or SMS with the caller's details, a summary and a link to the full transcript, so you can copy it into whatever system you use. If you need a custom integration, get in touch to talk it through.
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