AI Receptionist for Clinics & Practices
When you're treating a patient, the phone has to wait. AI Answerphone answers instead: it takes appointment requests and messages, asks the questions your front desk would, and passes the details to your team. It never diagnoses or gives clinical advice, and it points urgent callers to the right service.
From £47/month · Keep your existing number · No set-up fee · No contract
Our own number is answered by AI Answerphone: call it to hear what your callers would.
Example notification
- Caller
- David Okafor
- Number
- 07700 900654
- Department
- New Patient Bookings
"Lower back pain for two weeks after lifting. Not seen a physio before. Prefers early evenings."
View full transcript →What your callers ring about
The calls you can't take while you're busy, and how AI Answerphone deals with each one.
New patients
What they'd like help with, when it started and whether they've been seen before, so you can offer the right appointment.
Existing patients
Rebooking, changing an appointment or a message for their practitioner.
Insurance and NHS questions
For insured patients, it can take the insurer's name. Dental callers are asked whether they're NHS or private.
General questions
Opening hours, location, parking and treatments you offer, answered from what you've told it.
The questions it asks your callers
When you sign up, you can start from a ready-made template for your trade. These are the departments and questions each one sets up. You can change, add or remove any of them in your portal.
Physiotherapist template
New Patient Bookings
- What's the issue you'd like to see a physio about?
- When did it start?
- Have you had physio before?
Existing Patients
- What name is the account under?
- Who have you been seeing?
Dentist template
Dental Emergencies
- Are you an existing patient with us?
- When did the pain start?
- Can you describe what's happening?
Appointments
- Are you an NHS or private patient?
- What do you need an appointment for?
- Are you an existing patient?
Cosmetic & Private Enquiries
- What treatment are you interested in?
- Have you been to us before?
Private Medical Clinic template
Bookings & Appointments
- What service would you like to book?
- Do you have a preferred date or time?
- Have you been before?
Existing Customers
- Do you have an order or reference number?
- What's this regarding?
On every call it also asks why they're calling, takes their name and confirms their number. Each department's enquiries go to that department's contacts.
How it handles the awkward calls
No clinical advice
The healthcare templates tell the AI never to diagnose or give clinical advice. If a caller asks what's wrong with them or what to take, it explains that a clinician will call them back.
Urgent callers
The dentist template tells the AI to direct callers with severe pain or swelling to NHS 111 when you're closed. For anything life-threatening, add a line to your instructions telling callers to ring 999.
Sensitive calls
Callers are asked only what your team needs to call them back. You choose the questions, so you can keep them as brief as you like.
Patient data
Each call produces a written transcript and summary, not an audio recording. Tell patients in your privacy notice that calls are answered by an AI assistant and a written note is kept.
Which divert suits you
We suggest diverting when reception doesn't answer during the day, and adding an out-of-hours greeting that gives urgent-care advice when closed. Our call recording and GDPR guide covers what to tell patients.
What it doesn't do
It doesn't book into your practice management system, access patient records, triage symptoms or put callers through to a clinician. It takes the request and details for your team to follow up.
Plans for clinics & healthcare
Every plan answers calls 24/7 and includes a monthly allowance of call minutes. Pick one on the number of calls you expect, not the time of day they come in.
Starter
Perfect for sole traders and small businesses
£47/month
350 call minutes included
- AI answers every call 24/7
- 1 department
- 2 voice choices (1 male, 1 female)
- Professional greeting
Growth
For growing businesses with multiple departments
£77/month
750 call minutes included
- Everything in Starter, plus:
- Up to 3 departments with auto-detection
- 6 voice choices (3 male, 3 female)
- Per-department data collection
Pro
Maximum flexibility for larger businesses
£97/month
1,250 call minutes included
- Everything in Growth, plus:
- Up to 10 departments
- All 8 voice choices
- 10 email notification contacts
No set-up fee, no contract, cancel any time. Compare every plan feature or see how the cost compares with a staffed answering service.
Questions from clinics & healthcare
Other industries
The same service, set up for a different kind of business.
Treat your patients. Let the phone be answered.
Appointment requests and messages, taken politely and sent to your team, without anyone leaving the treatment room.
Our own line is answered by AI Answerphone, so calling it is the quickest demo. Prefer to talk it through? Get in touch.