Call Answering for Property Management
Tenants don't only report problems in office hours. AI Answerphone answers your repairs line day and night, takes the property address, what's wrong and how urgent it is, and sends the report to your team or your on-call contact straight away. New landlord enquiries are taken too.
From £47/month · Keep your existing number · No set-up fee · No contract
Our own number is answered by AI Answerphone: call it to hear what your callers would.
Example notification
- Caller
- Tom Walsh
- Number
- 07700 900567
- Department
- Tenant / Maintenance
"Flat 4, 12 Park Road. No hot water since this morning, heating also off. Says it is urgent: young child in the flat."
View full transcript →What your callers ring about
The calls you can't take while you're busy, and how AI Answerphone deals with each one.
Repair reports
The property address, what's wrong and whether it's urgent, so your team can prioritise.
Out-of-hours problems
Evenings, weekends and bank holidays answered with your out-of-hours greeting.
Landlord enquiries
The property address, whether it's tenanted and which services they're looking for.
General queries
Rent, inspections, contact details: answered from what you've told it, or taken as a message.
The questions it asks your callers
When you sign up, you can start from a ready-made template for your trade. These are the departments and questions each one sets up. You can change, add or remove any of them in your portal.
Property Management template
New Landlord Enquiries
- What's the property address?
- Is it currently tenanted?
- What services are you looking for?
Tenant / Maintenance
- What's the property address?
- What's the issue?
- Is it urgent?
Letting Agent template
Tenant Enquiries
- Which property are you interested in?
- When are you looking to move in?
- Are you employed and referenceable?
Landlord Enquiries
- Do you have a property already let or to let out?
- Where is the property?
- Are you looking for full management or tenant find only?
Maintenance & Repairs
- What's the address of the property?
- What's the issue?
On every call it also asks why they're calling, takes their name and confirms their number. Each department's enquiries go to that department's contacts.
How it handles the awkward calls
Urgent or can it wait?
Every repair caller is asked whether it's urgent, and the answer is in your alert. Add your own guidance, for example that no heating or a major leak counts as urgent, and the AI will ask about those.
Emergencies
The AI doesn't dispatch contractors or ring anyone. Put your on-call person's WhatsApp or SMS number on the maintenance department so urgent reports reach them at once. For gas leaks, the AI can be told to give callers the National Gas Emergency number, 0800 111 999.
Which property?
It always asks for the property address, and you can switch on a reference number question if you use them.
Repeat callers
If a tenant rings again about the same problem, the new call arrives with its own transcript, so you have a clear record of every report.
Which divert suits you
A common set-up is to send all out-of-hours calls to the AI and divert unanswered calls during the day. See our out-of-hours answering page and the VoIP guide for office phone systems.
What it doesn't do
It doesn't book contractors, raise jobs in your property management software, or transfer calls to an engineer. It takes a clear report and gets it to the right person fast.
Plans for property management
Every plan answers calls 24/7 and includes a monthly allowance of call minutes. Pick one on the number of calls you expect, not the time of day they come in.
Starter
Perfect for sole traders and small businesses
£47/month
350 call minutes included
- AI answers every call 24/7
- 1 department
- 2 voice choices (1 male, 1 female)
- Professional greeting
Growth
For growing businesses with multiple departments
£77/month
750 call minutes included
- Everything in Starter, plus:
- Up to 3 departments with auto-detection
- 6 voice choices (3 male, 3 female)
- Per-department data collection
Pro
Maximum flexibility for larger businesses
£97/month
1,250 call minutes included
- Everything in Growth, plus:
- Up to 10 departments
- All 8 voice choices
- 10 email notification contacts
No set-up fee, no contract, cancel any time. Compare every plan feature or see how the cost compares with a staffed answering service.
Questions from property management
Other industries
The same service, set up for a different kind of business.
A repairs line that never goes to voicemail
Tenant reports taken day and night, with the address, the problem and the urgency, sent straight to your team.
Our own line is answered by AI Answerphone, so calling it is the quickest demo. Prefer to talk it through? Get in touch.