AI Receptionist for Estate & Letting Agents
When the team is out on viewings, a missed call can be a missed instruction. AI Answerphone answers every call, works out whether it's a seller, buyer, tenant or landlord, asks the questions your negotiators would, and sends the enquiry to the right person straight away.
From £47/month · Keep your existing number · No set-up fee · No contract
Our own number is answered by AI Answerphone: call it to hear what your callers would.
Example notification
- Caller
- Helen Price
- Number
- 07700 900234
- Department
- Sellers / Valuations
"Three-bed semi in IP4, thinking of selling in the spring. Also looking to buy locally. Would like a valuation next week."
View full transcript →What your callers ring about
The calls you can't take while you're busy, and how AI Answerphone deals with each one.
Sellers and valuations
The property address, bedrooms, and whether they're also buying. The estate agent template offers a valuation.
Buyers and viewings
Which property, whether they have one to sell, and whether they're in a position to proceed.
Tenants and landlords
The letting template asks early whether the caller is a tenant or a landlord, because they need different things.
Maintenance reports
Tenants reporting a problem: the property address and what's wrong, sent to your property team.
The questions it asks your callers
When you sign up, you can start from a ready-made template for your trade. These are the departments and questions each one sets up. You can change, add or remove any of them in your portal.
Estate Agent template
Sellers / Valuations
- What's the address of the property?
- How many bedrooms?
- Are you also looking to buy?
Buyers / Viewings
- Which property are you interested in?
- Have you got a property to sell first?
- Are you in a position to proceed?
Ongoing Sales
- Which property is this about?
- Are you the buyer or seller?
Letting Agent template
Tenant Enquiries
- Which property are you interested in?
- When are you looking to move in?
- Are you employed and referenceable?
Landlord Enquiries
- Do you have a property already let or to let out?
- Where is the property?
- Are you looking for full management or tenant find only?
Maintenance & Repairs
- What's the address of the property?
- What's the issue?
On every call it also asks why they're calling, takes their name and confirms their number. Each department's enquiries go to that department's contacts.
How it handles the awkward calls
"What's my house worth?"
The estate agent template tells the AI never to give a valuation figure over the phone and to offer a valuation visit instead. It takes the address and bedrooms so your valuer is prepared.
Chain questions on sales in progress
Buyers and sellers chasing progress are asked which property it's about and whether they're buying or selling, then passed to the team handling it.
Tenants or landlords?
The letting template asks this early, so tenant enquiries, landlord enquiries and maintenance reports each go to the right people.
Out-of-hours repairs
Tenants often ring about problems in the evening. The AI takes the address and the issue and can ask how urgent it is. For a full out-of-hours repairs line, see our property management page.
Which divert suits you
We suggest diverting when the office doesn't answer and outside office hours, with an out-of-hours greeting. On the Growth and Pro plans, sales, lettings and maintenance calls can each go to their own team.
What it doesn't do
It doesn't book viewings into your diary, connect to your CRM or property software, or give valuations or legal advice. It takes the enquiry and details for your team to follow up.
Plans for estate & letting agents
Every plan answers calls 24/7 and includes a monthly allowance of call minutes. Pick one on the number of calls you expect, not the time of day they come in.
Starter
Perfect for sole traders and small businesses
£47/month
350 call minutes included
- AI answers every call 24/7
- 1 department
- 2 voice choices (1 male, 1 female)
- Professional greeting
Growth
For growing businesses with multiple departments
£77/month
750 call minutes included
- Everything in Starter, plus:
- Up to 3 departments with auto-detection
- 6 voice choices (3 male, 3 female)
- Per-department data collection
Pro
Maximum flexibility for larger businesses
£97/month
1,250 call minutes included
- Everything in Growth, plus:
- Up to 10 departments
- All 8 voice choices
- 10 email notification contacts
No set-up fee, no contract, cancel any time. Compare every plan feature or see how the cost compares with a staffed answering service.
Questions from estate & letting agents
Other industries
The same service, set up for a different kind of business.
Every valuation request answered
Sellers, buyers, tenants and landlords, each sent to the right person, even when the team is out of the office.
Our own line is answered by AI Answerphone, so calling it is the quickest demo. Prefer to talk it through? Get in touch.