How to Divert Calls on BT Business Landlines
Managing your business calls effectively often means diverting your landline to a mobile or an answering service when you're busy. This guide covers the essential star codes and methods for BT Business users.
1. Immediate Diversion (All Calls)
This setting redirects every incoming call to your chosen number immediately, without your desk phone ringing at all.
* 21 * [Number] #
To cancel: Press # 21 #
To check status: Press * # 21 #
2. Divert on No Reply
This allows your desk phone to ring first. If you don't answer within a certain time (usually 15-20 seconds), the call is diverted.
* 61 * [Number] #
To cancel: Press # 61 #
To check status: Press * # 61 #
3. Divert when Busy
Redirects calls only when you are already on another call.
* 67 * [Number] #
To cancel: Press # 67 #
To check status: Press * # 67 #
The Smarter Way: AI Call Handling
Manually entering codes every time you leave the office is a chore. Plus, if you divert to a mobile, you still have to answer it yourself!
With AIAnswerPhone, you can divert your BT line to your dedicated AI number once. Our AI will then:
- Answer professionally in your business name.
- Handle enquiries 24/7.
- Send you a WhatsApp transcript immediately.